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FAQ's


How do I order a custom size? My size is not available!
Firstly, not all rings are available to be made in a custom size for various reasons. However, many rings are available to be custom made to any size you chose! To do this follow these two steps:
 
1. In the sizes menu chose 'CUSTOM MADE SIZE' in the sizes menu list and click 'ADD TO CART'.
 

2. Go to your cart and before you check out you will need to tell us the size you would like to be custom made. In the box titled 'Special instructions for seller' add the ring size you desire, this can be in any size at all! 
 
  
 
What is my US ring size in UK ring sizes? 
My rings are displayed in UK sizes, However, I have a size conversion chart available HERE. PLEASE NOTE my ring sizes cannot be adjusted due to the unique was they're made. Please make sure you check and re-check the ring size you need before ordering.
    Will copper rust? Can I wear it in water?
    Copper, like many other metals will tarnish/ oxidise, so over time the copper will appear duller and duller especially when not worn or kept clean. Copper is 'non-ferrous' which means it doesn't contain Iron and will not rust. Copper will not react with water any more than it would with the oils on your skin or the oxygen in the air, so wearing your copper jewellery in water will not have any damaging effect on the copper, this is the main reason why copper is widely used as water pipe! However, prolonged exposure to moisture will result in the copper oxidising faster. See my 'ABOUT COPPER & SILVER' for details.
      How is your jewellery packaged? 
      All my jewellery is sent gift- ready. I wrap all my jewellery with much care and thought, I believe packaging is part of your experience when buying from FEATHEROAK. The impact of my business on the environment is very important to me, I only use recycled & recyclable organic packaging with almost no plastic included in your parcel. 
       

      Can copper affect my skin? 
      Depending on your skins natural oils and PH levels, Copper is known to leave (mainly a green) discolouration around the finger. Palatially in hot environments where your skin is more likely to sweat and react more with the Copper. This does not seem to affect everyone and is not at all harmful, in fact, Copper kills bacteria, viruses and fungi! This discolouration will also wash off easily with soap and water.It is natural for all copper to tarnish, by wearing your jewellery regularly or using a jewellery polling cloth you can easily keep the copper bright. See my 'ABOUT COPPER & SILVER' for details.
        Do you take custom order requests?
        I do take custom requests! Feel free to email me if you have any ideas!
        alexandra@featheroak.co.uk
          Can I pick a ring from the photos? I don't want to be sent a random ring!
          Unless otherwise stated in the listing, it is likely photos in multi-listings are already sold and with their new owners, these listing photos are examples only. HOVEVER, if you are choosing a custom size please understand that each and every stone I use in my designs are different, no two will ever be the same. My jewellery is made to be as unique as the person who it will one day adorn.
            Can you do expedited shipping?
            All pre-made jewellery is hand wrapped and shipped within 1-2 weeks. However, made to order items (custom size orders) will take 2-3 weeks to process; these items are exclusively handmade from start to finish in my small caravan workshop. Please also understand my shipping estimates reflect my rural location in the Scottish Borders. I am always working hard to get orders to you as soon as I can but please keep this I'm mind when placing orders to arrive by a specific date by placing your order well in advance.
              How long does it take until you ship your orders?
              Currently, my processing time is 1-2 weeks for pre-made items but please see the individual listing for details. I mostly work alone and many of my rings are made to order. The time I give myself to fulfil an order includes making, preparing and packing, which is all done by hand in my small workspace.
                How do I find my ring size?
                Finding your ring size is easy! I now sell simple ring sizes in my shop so you can find your UK ring size quickly and easily! Simple online tools can also help you determine your size.
                  Are your gemstones and crystals genuine? Yes! Every single gemstone, crystal, shell, sea glass is 100% genuine and is ethically sourced via legitimate suppliers. Or have been collected from the Earth by me or my Mum's own hand.


                  Where do you ship to?
                  I ship my jewellery globally. No country is left out!
                    My size doesn't seem to be available in the options?
                    I currently only make rings in the top five most popular ring sizes in most of my listings, although custom options will be added very soon! Please note that unique one-off design are only available in the size stated on the listings.
                      What if I order the wrong size? Can I exchange it for a different size?
                      Yes of course! If the ring is not the correct size I'm happy for you to return it if it is within 14 days from when you received it and the jewellery is in the same condition it was received in. I will send you out a new ring for the cost of the return postage only. PLEASE note that I do not accept refunds for custom pieces or, for reasons of hygiene, I do not accept returns for earrings.
                        What are your policies? You can find my shop policies HERE